Citizen’s Bill of Rights

Citizen's Bill of Rights

Tired of blame and broken promises? Neal is proposing a clear, enforceable set of public expectations for essential city services-drawing on models from other cities that have restored public trust through transparency, accountability, and measurable standards.

Proven Examples:

Phoenix’s 24-hour pothole response standards: Potholes must be filled within 24-48 hours of a verified report, with performance data published online for resident oversight.
San Antonio’s Customer Service Guarantee: The Municipal Services Performance Index (MSPI) sets time-bound expectations including 30-minute response for emergency water shutoff and 72-hour maximum for pothole repair.

Neal's proposal includes:

Context:

Minimum water pressure thresholds
Power restoration and surge compensation standards
48-hour pothole response windows
Transparent performance tracking and public dashboards

Working in partnership with the full Council, Neal will lead the creation of a Citizen’s Bill of Rights- New Orleans’ first step toward codifying clear service expectations. This shift moves the city beyond vague promises to accountable delivery, empowering residents to demand results when standards are not met.

This is the first step toward restoring power to the people who call New Orleans home.